The Silver Moccasin takes great pride in standing behind our products! We will gladly exchange, issue a credit note or a full refund (not including shipping fees) for all returns with receipt within 30 days of your purchase. Sorry, we cannot accept returns on Craft Supplies and Custom Orders unless you receive damaged items. YOU MUST NOTIFY US TO MAKE ARRANGEMENTS FOR RETURNS OR EXCHANGES. Please complete the form for an RMA# (Return Merchandise Authorization) You will need this number as a reference.
Merchandise MUST be returned in the same condition it was received. Items damaged in transit will be dealt with on a case by case basis.
We reserve the right to charge a 20% restocking fee for returned items.